Terms & Conditions

1. About these Terms

Travaco.com is operated by [legal entity name and registered address]. By searching, creating an account, or making a booking on our website, or by booking through our staff, you agree to these Terms and to any additional terms shown for a specific product, such as a package itinerary or an airline fare rule. If you do not agree, please do not use our services.

If a package or promotion has its own terms that conflict with these Terms, the specific terms apply to that booking.

2. Our role

• Flights, hotels, and other individual services. We act as an agent. We arrange a contract between you and the airline, hotel, or other supplier. That supplier provides the service and its own terms apply, including its fare rules, cancellation policy, and conditions of carriage.
• Tours and packages, including Hajj and Umrah packages. We act as the tour operator for the package we sell, and we are responsible for arranging the services listed in your confirmed itinerary. Some services within a package are delivered by third-party suppliers, as explained in Section 14.

Your booking confirmation states which of these applies to each item.

3. Eligibility and your account

You must be at least 18 years old and able to enter into a binding contract to make a booking. If you book for others, you confirm that you have their permission and that you are responsible for ensuring they accept these Terms and the supplier terms.

You are responsible for keeping your account password confidential and for all activity under your account. Provide accurate, complete, and current information, and tell us promptly if it changes.

4. Bookings and confirmation

Availability and prices shown on our website are an invitation to book. A contract is formed only when we send you a written booking confirmation, usually by email. Until then, we may decline a booking, for example if a fare or room is no longer available, if payment fails, or if we suspect fraud.

• Check your confirmation immediately and tell us right away about any mistake.
• Traveler names must match the passport or travel document exactly. You are responsible for any cost caused by incorrect details you supply.
• Ticket issuance, seat selection, and hotel room allocation may be subject to supplier availability and rules.

5. Prices and payment

• Prices are shown in the currency displayed at booking and include the taxes and fees shown at checkout unless stated otherwise. Some charges, such as hotel city taxes, resort fees, or airport fees, may be payable locally.
• Prices and availability can change until your booking is confirmed. If an obvious pricing error occurs, we may cancel the booking and refund any payment, or offer the corrected price for you to accept.
• Payment terms: full payment is required to confirm a booking.
  • Online bookings: full payment is due immediately when you book on our website.
  • Bookings made through one of our agents: full payment is due within 24 hours of booking, and in some cases immediately.
  • Packages, including Hajj and Umrah packages: full payment is due within 24 hours of booking.
  We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal. If payment is not received by the deadline, we may cancel the booking, and cancellation charges may apply.
• Payments are processed by third-party payment providers. We may carry out security and fraud checks, and your bank or card issuer may charge currency conversion or other fees.
• Our service or booking fees, if any, are shown at checkout.
• Our service or booking fees, if any, are shown at checkout. Service fees are non-refundable, even if you cancel or the supplier refunds the ticket or booking.

6. Changes by you

To request a change, such as new dates, names, or hotel, contact us as soon as possible. Changes are not guaranteed and depend on the supplier’s rules and availability. You will have to pay any supplier charges, fare differences, and our administration fee for the change our service fee, which is $55 for U.S. Domestic and International flights, $45 for hotels, for packages $65 and Car Rentals $40 per traveler for each change.. Some airline tickets and promotional rates cannot be changed.

7. Cancellations and refunds

The refund you receive depends on what you booked. Cancellation charges are based on the supplier’s rules plus any non-refundable fees of ours. To cancel, contact us in writing as early as possible.

• Flights. Refunds follow the airline’s fare rules. Many fares are non-refundable or carry a cancellation fee, and taxes may be refundable even when the fare is not.
• Hotels. Refunds follow the rate’s cancellation policy shown at booking. Non-refundable rates cannot be refunded.
• Tours and packages. Cancellation charges rise as the departure date gets closer, as set out below.

Approved refunds are returned to the original payment method within 14-21 business days after we receive the funds from the supplier. Unused services, late arrival, and early departure are not refundable unless the law or the supplier says otherwise.

Service fees

• Our service fees are shown at checkout before you pay. You are charged the final total shown, and fees are converted into your local currency on the payment page.
• Fees are charged per passenger, whatever the passenger type (adult, child, senior, or infant).
• Service fees are refundable if you cancel within 24 hours of making the booking. After 24 hours, service fees are non-refundable.
• Fees can change over time. The fee shown at checkout for your booking is the fee that applies to it. Where the law gives you a right to cancel free of charge within 24 hours, that right applies.

Cancellation and change fees after ticketing

These are our own fees per passenger, per ticket. The airline or supplier’s penalties are charged in addition to them.

Please review the final total at checkout carefully before you pay.

8. Changes and cancellations by us or suppliers

Travel plans can change for reasons outside our control, such as airline schedule changes, weather, strikes, security events, government decisions, or health measures. If a supplier or we must change or cancel part of your trip:

• We will tell you as soon as reasonably possible.
• For minor changes, such as a small flight time change or an equivalent hotel, we will arrange the best alternative available. These do not entitle you to compensation.
• For a significant change or cancellation of a package, we will offer you an alternative of similar standard where possible, or a refund of the amount you paid for the affected services.

We are not responsible for extra costs you incur because of events outside our reasonable control (“force majeure”), except where the law requires otherwise.

9. Travel documents, visas, and health

You are responsible for having the documents needed for your whole journey, including:

• A passport valid for the period required by each country you visit, usually at least six months beyond your return date, with enough blank pages
• Visas, entry permits, and transit visas
• Required vaccinations and health certificates

Entry rules change often. Check the requirements of the destination, transit countries, and your own government before you travel. If you are refused boarding or entry because of missing or invalid documents, we are not responsible for the cost and no refund is due. Where we offer visa assistance, we only prepare and submit applications; we cannot guarantee approval or processing times.

10. Hajj and Umrah packages

The following terms apply in addition to the rest of these Terms when you book a Hajj or Umrah package.

• Eligibility. Participation is subject to the rules of the Kingdom of Saudi Arabia, including age, health, vaccination, gender and companion (mahram) requirements, and any quotas that apply. We may ask for documents to confirm eligibility.
• Visas and permits. Umrah and Hajj visas and permits are issued by the Saudi authorities. We apply on your behalf, but approval, dates, and conditions are outside our control. If a visa or permit is refused, we will refund the amount you paid, minus our service fee, the visa fee, and any costs we have already paid to suppliers that cannot be recovered.
• Government rules can change. Authorities may change entry rules, quotas, season dates, or procedures at short notice. If this affects your package, Section 8 applies.
• Itinerary and accommodation. Hotel names, room types, and approximate distances to the Holy Mosques are described in good faith. Distances are estimates and exact room allocation, floor, or view cannot be guaranteed. We may substitute a hotel of equal or higher standard when necessary.
• Group travel. Packages run as group programs. You agree to follow the schedule and reasonable instructions of the group leader and guides. We are not able to hold the group for late arrivals, and unused services are not refundable.
• Religious obligations. We provide travel, accommodation, and logistics. We do not guarantee your ability to perform specific rituals at particular times, as this can be affected by crowd control, security, and official regulations. Religious guidance is your own responsibility.
• Health and wellbeing. Pilgrimage can be physically demanding, including long walking distances and heat. You confirm you are fit to travel, and you should consult your doctor beforehand.
• Transfers of bookings. Hajj and Umrah bookings are personal. Name changes and transfers are subject to authority approval and are not guaranteed.

11. Travel insurance

We strongly recommend that every traveler has comprehensive travel insurance covering cancellation, medical treatment, repatriation, baggage, and trip disruption. Unless we have arranged insurance for you in writing, you are responsible for obtaining it. Many problems and costs are covered by insurance and not by us.

12. Your responsibilities and conduct

• Arrive at airports, hotels, and meeting points on time, following the supplier’s check-in and reporting requirements.
• Follow the laws of the countries you visit and the rules of airlines, hotels, and transport providers.
• Behave considerately toward other travelers, staff, and local communities.
• You are responsible for loss or damage you cause to suppliers’ property.

We or a supplier may refuse or end the services for anyone whose behavior is unsafe, abusive, or disruptive, and no refund will be due in that case.

13. Special requests and accessibility

Tell us at the time of booking about any special requirements, such as meals, wheelchair assistance, or mobility needs. We will pass requests to the supplier, but we cannot guarantee that they will be met unless we confirm them in writing.

14. Suppliers and our liability

Airlines, hotels, transport companies, and local service providers are independent businesses. For services we arrange as an agent, we are not responsible for the supplier’s acts, omissions, delays, or failures, and your claim is against the supplier.

For packages we sell as tour operator, we are responsible for the proper performance of the services in your confirmed itinerary, even when third parties deliver them, subject to these Terms and the law.

To the fullest extent the law allows, we are not liable for indirect or consequential losses, loss of enjoyment not caused by our breach, business losses, or events outside our reasonable control. Where we are liable, our total liability is limited to the amount you paid us for the affected booking. Nothing in these Terms limits liability that cannot lawfully be limited, including for death or personal injury caused by our negligence or for fraud.

15. Complaints

If something goes wrong during your trip, tell the supplier or our representative immediately so it can be put right. If it is not resolved, contact us in writing within 7 days of your return, with your booking reference and details. We will investigate and reply promptly.

16. Using our website

• Use the site only for lawful, personal, non-commercial purposes related to booking travel. Do not use bots, scrapers, or automated tools to access our content or make bookings.
• Do not attempt to interfere with the site’s security or operation, or to gain unauthorized access to accounts or data.
• All content on Travaco.com, including text, logos, images, and software, belongs to us or our licensors and may not be copied or reused without our written permission.
• We try to keep information accurate, but descriptions, photos, and availability may contain errors. The site is provided on an “as available” basis and may be interrupted for maintenance or technical reasons.

17. Privacy and cookies

We handle your personal data as described in our Privacy Policy and Cookie Policy. By making a booking you agree that we may share your data with the suppliers and authorities needed to arrange your trip.

18. Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA. Any dispute will be handled by the state courts of Fort Bend County, Texas, or the United States District Court for the Southern District of Texas, unless mandatory consumer law in your country of residence gives you the right to bring a claim elsewhere. We encourage you to contact us first so we can try to resolve any issue informally.

If any part of these Terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it.

19. Changes to these Terms

We may update these Terms from time to time. The version in force when you make your booking applies to that booking. The “Last Updated” date at the top shows the latest revision. If you keep using our site after changes take effect, you accept the updated Terms.

20. Contact us

For questions about these Terms or about a booking, contact us at: