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Bookings & Reservations
Change dates, view itinerary, confirm details
Refunds & Cancellations
Request a refund, cancellation policy
Baggage
Allowance, extra fees, lost luggage
Check-in & Boarding
Online check-in, seat selection, boarding pass
Payments
Card issues, receipts, payment methods
Account & Profile
Login help, update details, preferences
Packages & Cruise Help
Vacation packages, cruise bookings, and travel policies
Travel Protection Plan
Trip insurance, emergency cancellations, and coverage details
Mileage Help
Check balances, missing miles, and redemption questions
Frequent Flyer Program
Enroll, manage tiers, and view membership benefits
Ticket Reissue
Rebook, reissue, or update an existing ticket
Meet & Assist
Airport assistance for elderly, disabled, or unaccompanied travelers
Frequently asked questions
You can change your flight from the "My Bookings" section by selecting the trip and choosing "Modify Booking." Date changes may include a fare difference depending on your ticket type.
Standard economy fares include one checked bag up to 23kg. Extra or overweight baggage can be added during booking or at check-in for an additional fee.
Refund requests can be submitted through "My Bookings" or by contacting our support team below. Refund eligibility depends on your fare rules and how far in advance you cancel.
Online check-in typically opens 24 hours before departure and closes 90 minutes prior. You can select seats and download your boarding pass during this window.
We accept all major credit and debit cards. Some regions also support PayPal and bank transfer — available options are shown at checkout.
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